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  • Easter pet boarding AT HANROB PET HOTELS

    With thousands of you heading off on school and Easter holidays, there's no doubt Easter is one of our busiest times of the year, but we're here to take the stress off you when it comes to accommodating your pet over the holidays. With professional pet care and easy-to-book packages for your pet, not-to-mention a convenient network of more than 180 CheckIn Centres Australia-wide, find out more about Easter at Hanrob Pet Hotels and reserve your pet's accommodation today by calling 1300 426 762 or completing the form below!

     

    EASTER AT HANROB PET HOTELS



    Easter is one of our busiest times of year, with many pet owners choosing to take advantage of the school break and head off on holidays. Of course, finding professional care for your pet is crucial when you're away, and we're here to help.

    To ensure we can accommodate your pet over Easter, it's important you plan ahead and reserve your pet's accommodation or training as soon as you know your travel plans. To help you, we've provided below some important information regarding Easter at Hanrob Pet Hotels and, if you're ready to book, please call 1300 426 762 or complete the form on this page today.
    pet boarding packages

    During our peak season, we restrict the packages available to choose from, to ensure all the pets staying with us receive our full attention – as always, your pets are our priority during this busy time. This Easter, you will be able to choose from the following options for your pet. Don't forget, all packages come complete with daily play and rest time, two nutritious daily meals, exclusive care from our team of highly trained pet welfare professionals, accommodation in our purpose built pet hotels and our pet health cover guarantee.

    STAY 10 DAYS AND SAVE - If you're planning a trip of 10 days or more, you can save 10% on your Easter booking. To save, simply complete the form on this page or call 1300 426 762 and use the code TAKE10%OFF.

    Classic Cat Boarding - from $30 per day
    Designed to keep your cat safe and secure while you're away, our classic cat accommodation offers plenty of space for your cat to stretch, with quiet areas for when they just want to sleep, and daily play time with our staff. To find out more or book, call  1300 426 762 or complete the form on this page.

    Social Dog Boarding - for socially active dogs - from $53 per day
    Our most popular daily package for dogs, this package incorporates a minimum two hours' outdoor, social play time in our grassy off leash areas, allowing plenty of time for your dog to exercise and socialise with other doggy play mates. This option is suitable for most dogs and is built around our belief that a happy dog is a socially active dog. To find out more or book, call  1300 426 762 or complete the form on this page.

    Royal Pet Boarding- for cats and dogs due a treat - from $99.50 per day
    Is your pet due a treat? Then don't look past our Luxury Suites. We'll roll out the red carpet for your pet, who will enjoy the ultimate in indulgent retreats, with luxury accommodation designed to reflect their home environment. They'll receive an aromatherapy groom on departure (dogs only), access to private outdoor play areas, and you'll even receive a postcard of your pet while you're away. To find out more or book, call  1300 426 762 or complete the form on this page.

    Independent Dog Boarding- for dogs who enjoy their one-on-one time - from $74 per day
    Some dogs simply don't like to mix with others, and prefer their very own accommodation and company. We get it. That's why our Independent Dog Boarding comes with single accommodation and daily solo play time. To find out more or book, call  1300 426 762 or complete the form on this page.

    Studious Dog Boarding - for dogs who love to learn new tricks! - from $75 per day
    Dog Training is an essential part of our responsibility as dog owners, but some of us don't have the time we need to commit to training. Our Studious Dog Boarding includes daily one-on-one training lessons with our qualified and experienced dog trainers. Please note, we also offer our 18-day Training For Life dog training course, and a 10-day Short Stay Training package over Easter. To find out more or book, call  1300 426 762 or complete the form on this page.


     

    RESERVE YOUR EASTER PET BOARDING!



    We are already taking bookings for Easter Pet Boarding across our six locations. To reserve your pet's accommodation, contact us today on 1300 426 762, or complete the form below and a member of our team will be in touch to confirm your Easter reservation. Please note, online booking is not available for stays between April 19 and April 22.

    IMPORTANT INFORMATION

     Our peak season runs from April 18 to April 23. During this time there is a 6 day minimum booking period, although you are able to drop off and pick up your pet within the 6 day period.

    • Cancellation after March 28 for Easter 2019 – Full Payment Forfeited
    • Bookings for Easter (between April 18 2019 and April 23 2019) require a minimum $200 or 30% deposit. This is refundable during a 24 hour cooling-off period, but non-refundable 24 hours after booking.
    • Balance of payments for Easter bookings will be taken on March 28 2019
    • Bookings for Easter made after March 28 will require payment in full.
    • Bookings for Easter made after March 28 will be non-refundable
    • Over Easter we restrict the packages available to choose from, to ensure all the pets staying with us receive our full attention – as always, your pets are our priority during this busy time.
    • Our receptions will be closed on April 19th, 20th and 21st with limited hours on 22nd, open between 3pm and 6pm.
    • Online booking is not available for stays between April 18 and 22 To book for this time, please call 1300 426 762 or complete the online booking form below.


    FREQUENTLY ASKED questions

    Why can I only book a package during this time?
    With so many pet owners choosing to travel, Easter is our busiest time of the year, and our facilities are typically full during the April school holidays. As always, the welfare and happiness of the pets staying with us is our first priority and we need to ensure we can deliver a service that safeguards this. During Easter, we offer a restricted selection of packages to ensure we can deliver a high quality service to each of the pets staying with us.

    If you're so busy, will my pet still receive enough play time and exercise?
    Whilst we are at full capacity, we are also fully staffed during this peak period. Because we only offer a limited number of packages, we are able to ensure each pet receives enough interaction with other pets and staff during their holiday at Hanrob.

    How much play time will my pet receive in the package?
    Most dogs staying with us will receive on average two hours play time in our secure, outdoor, grassy play areas, providing them with enough time to exercise and socialise with other dogs. For certain breeds, we are unable to offer social play time. These breeds will instead receive solo daily play time or nature walks during their holiday. Our feline residents also receive daily play time in our cat atriums and interaction with our staff during their stay.

    Can I still book a Staying Connected package for my pet's stay?
    During peak periods we are only able to provide Pet Pics n Play. We are unable to offer pet videos and video calls over Easter. You are able to contact us to enquire how your pet is getting on and we will contact you immediately should we have any concerns. For pets enjoying a Royal Pet Package, you will receive a postcard of their stay to your home address.

    My Pet is arriving by pet shuttle, how do I know they arrived OK?
    Regardless of how your pet arrives, you will receive a text from us when they have settled in. We usually send these the day after your pet has arrived. Please note that this is a change to last time your pet stayed with us, when we may have sent you an email. You can find our direct mobile numbers by clicking here - please add this to your contacts list.

    What are your open hours over Easter?
    All our Hotels are fully staffed throughout the Easter season. However, each year, we close our receptions to arrivals and departures on Good Friday, Easter Sunday and Easter Monday. On these days, our telephone message bank is checked, but only urgent enquiries will be responded to and pet updates will not be provided. We would also like to remind you that during this time - as with any other time of the year - we will be in touch with you immediately should there be any concern about your pet.

    Receptions Closed
      Friday April 19 | Saturday April 20 | Sunday April 21

    Receptions will also only be open between 3pm and 6pm on Monday April 22. On all other days, our reception and call centre will operate as per normal working hours.

    Is Doggy Daycare open over Easter?
    Doggy Daycare is closed between Friday April 19 2019 and Monday April 22 2019. Doggy Daycare reopens on April 23.

    I'm going away on the 18th April, do I still need to pay for 6 days?
    Yes. If your stay coincides with the period between April 19 and 23rd, there is a 6 day minimum booking period. You can, however, choose to pick your pet up prior to 6 days during open hours.

    How do I contact you over the Easter Period?
    You can contact our dedicated customer service team on 1300 738 468, our reservations team on 1300 426 762 or email info@hanrob.com.au. You can also contact us via the forms on our website. Please note that on April 19, 21 and 22, you will be able to leave a message and only the most urgent calls will be returned.

    Who's looking after my pet if you're closed for three days over Easter?
    Our Pet Hotels are fully staffed across the Easter season. Our reservations centre and reception areas, however, are closed on April 19, 21 and 22 so we can concentrate on looking after the pets who are staying with us.

    Will you contact me if you have any concerns with my pet? Even on Public Holidays?
    Yes, absolutely. Your pet's welfare is our number one priority and, just as at any time of year, we will endeavour to contact you immediately should we have any concerns with your pet's welfare.

    Can I request a pet update over Easter?
    So that we can focus on the welfare of each of the pets staying with us across our busiest season, pet updates will only be sent to customers who have purchased a Pet Pics n Play' package between April 19 and April 23 and we will not be providing any pet updates on April 19, 21 and 22. Should you contact us on those days, your update will be received when our receptions reopen. Rest assured that should we need to contact you about your pet on those days, we will do so immediately.

    For full terms and conditions please click here