Our 5* Professional Pet Care Promise

By choosing Hanrob, you are ensuring your pet receives the highest quality pet care - what we refer to as ‘five star’ pet care. But, when it comes to pets, what does five star really mean?



  • WHAT IS 5* PET care?

    We all want to enjoy five star service when we travel and, for us, it's easy to tell what is and isn't five star. But when it comes to your pets, what does five star service actually look like?

    At Hanrob Pet Hotels, we have been busy defining five start pet care for the last 35 plus years. And it's not all cocktails by the pool. We know exactly what your pet needs and, at Hanrob Pet Hotels, five star service comes as standard - you don't need to pay extra.

    By choosing Hanrob Pet Hotels, you are ensuring your pet receives the highest quality (five star!) pet care, which includes: 

    • Dedicated, consistent care from professionally trained pet carers
    • Access to boarding, training and daycare in a single location
    • Our health and wellbeing guarantee, with the provision of nutritious meals and Pet Health Cover
    • Plenty of social playtime as standard - because a happy pet is a socially active pet
    • Access to the little luxuries, should they be desired. 

     So, regardless of whether you choose standard accommodation or our luxury suites, you know your pet will receive five star care as part of our promise to you. 

    setting the standards in professional pet care