Easter is one of our busiest times of the year. Find out more about our
opening hours and customer service across the long weekend.

Easter at Hanrob Pet Hotels

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Easter at Hanrob Pet Hotels


Fill your egg baskets, Easter is nearly here! Many of you will be looking forward to a well-earned break, but we know it can also be stressful if you have to leave your pet at Easter. Here at Hanrob Pet Hotels, we want you to enjoy your holiday, and will be doing everything we can to look after your loved one while you're away. Because this is one of our busiest times of year, we've compiled some information regarding our opening hours over the Easter long weekend, and what to expect regarding customer service over this time. 


  • important opening hours



    Like many Hotels, Easter at Hanrob Pet Hotels is one of our busiest times of year, with hundreds of pets staying with us across the season. We spend several weeks preparing for Easter, so we can offer the best pet care to your pets during this time, whilst also meeting your expectations when it comes to customer service. 

    All our Hotels are fully staffed throughout the Easter season. However, each year, we close our receptions to arrivals and departures between Good Friday and Easter Monday. On these days, our telephone message bank is checked, but only urgent enquiries will be responded to and pet updates will not be provided. We would also like to remind you that during this time - as with any other time of the year - we will be in touch with you immediately should there be any concern about your pet. 

    Hotel Receptions Limited Opening Hours
    Friday March 30 - CLOSED
    Saturday March 31 - CLOSED
    Sunday April 1 - CLOSED
    Monday April 2 - Open 3pm-6pm (Except Sydney Airport) 

    Call Centre Limited Opening Hours
    Friday March 30 - CLOSED
    Saturday March 31 - Open 9am-3pm
    Sunday April 1 - Open 9am-3pm
    Monday April 2 - Open 9am-3pm

    All Hotel receptions and our call centre will resume normal working hours on Tuesday April 3, outlined below.

    We thank you for your understanding and look forward to welcoming your pet this Easter.

     

     

    easter FAQS



    How do I contact you over the Easter Period?

    You can contact our dedicated customer service team on 1300 738 468, our reservations team on 1300 426 762 or email info@hanrob.com.au. You can also contact us via the forms on our website. Please note that, on Friday March 30, both our call centre and our hotel receptions are closed. You will be able to leave a message and only the most urgent calls will be returned. 

    Who's looking after my pet if you're closed for four days over Easter?
    Our Pet Hotels are fully staffed across the Easter long weekend. Our reception areas, however, are closed between Friday March 30 and Monday April 2 so we can concentrate on looking after the pets who are staying with us during this busy time. 

    Will you contact me if you have any concerns with my pet? Even on Easter Sunday?
    Yes, absolutely. Your pet's welfare is our number one priority and, just as at any time of year, we will endeavour to contact you immediately should we have any concerns with your pet's welfare. 

    Can I request a pet update over Easter?
    As usual, you can reuqest a free pet update at any time. So that we can focus on the welfare of each of the pets staying with us across our busiest season, we will not be providing any pet updates between March 31-April 2. Should you contact us on those days, your update will be received when our receptions reopen. Rest assured that, should we need to contact you about your pet on those days, we will do so immediately. 

    Can I pick up my pet on Easter Monday?
    If you have requested to collect your pet up on Easter Monday, you will be able to do so between 3pm and 6pm at all Hotel Facilities other than Sydney Airport.

     

    Sydney Airport

    Mon - Fri 6am - 8:30pm
    Saturday & Sunday
    7am - 8:30pm
    sydneyairport@hanrob.com.au

     

    heathcote

    Mon - Fri 7am - 7pm
    Saturday: 8am - 4pm
    Sunday: 2pm - 6pm
    Heathcote@hanrob.com.au

    duffys forest

    Mon - Fri 7am - 7pm
    Saturday: 8am - 1pm
    Sunday: 2pm - 4pm
    duffysforest@hanrob.com.au

    melbourne

    Mon - Fri: 6am - 9pm
    Saturday: 8am - 9pm
    Sunday: 10am - 9pm
    melbourne@hanrob.com.au

     

    brisbane

    Mon - Fri: 6am - 8pm
    Saturday: 8am - 8pm
    Sunday: 10am - 8pm
    brisbane@hanrob.com.au

    canberra

    Mon - Fri 7am to 6pm
    Saturday: 7am to 4pm
    Sunday: 10am to 4pm
    canberra@hanrob.com.au