Customer Service

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  • Talk to OUR FRIENDLY & HELPFUL TEAM

    To make sure your experience is enjoyable and memorable, we provide a dedicated Customer Service support centre for each of our six facilities.

    Our Customer Service number is 1300 738 468.

    When you call this number you will be prompted to the Hanrob Pet Hotel facility reception you wish to get in contact with. For additional support we have a dedicated email for each facility should you prefer to contact the facility by email.

    Please see our Customer Service Opening hours for each of our Hanrob Pet Hotels below

     

     

    CUSTOMER SERVICE CAN HELP YOU

    Our dedicated customer service team can  help you, simply call 1300 738 468:

    We can help you with:

    • Pet updates including dog boarding and training
    • Any issues or concerns
    • Photos /Pet Skype 
    • Check-in and Check-out times and changes 
    • Changes to your booking 
    • Special requests
    • Changes to Group Training classes 
    • Emergency contact

    *For reservations please call 1300 426 762

     

    Sydney Airport

    Mon - Fri 6am - 8:30pm
    Saturday & Sunday
    7am - 8:30pm
    sydneyairport@hanrob.com.au

     

    heathcote

    Mon - Fri 7am - 7pm
    Saturday: 8am - 4pm
    Sunday: 2pm - 6pm
    Heathcote@hanrob.com.au

    duffys forest

    Mon - Fri 7am - 7pm
    Saturday: 8am - 1pm
    Sunday: 2pm - 4pm
    duffysforest@hanrob.com.au

    melbourne

    Mon - Fri: 6am - 9pm
    Saturday: 8am - 9pm
    Sunday: 10am - 9pm
    melbourne@hanrob.com.au

     

    brisbane

    Mon - Fri: 6am - 8pm
    Saturday: 8am - 8pm
    Sunday: 10am - 8pm
    brisbane@hanrob.com.au

    canberra

    Mon - Fri 7am to 6pm
    Saturday: 7am to 4pm
    Sunday: 10am to 4pm
    canberra@hanrob.com.au