Hanrob Pet Hotels - Sydney, Melbourne - Brisbane & Canberra

Customer service at Hanrob

While our main focus is on the welfare of the pets in our care, that doesn't mean we've
forgotten about you, the owners! Find out more about customer service at Hanrob.

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      • Customer Service at Hanrob Pet Hotels

        Whether you want an update on your pet, want to check in on their training, extend your booking, or even pick them up ahead of schedule, our Pet Happiness Team are here to help!
        Each of our pet hotels have trained customer service representatives at their receptions, dedicated to you, our customers, and your pet's happiness.
        You can contact them by phone, email or text. Find out more below!

        Please click here for the EASTER LONG WEEKEND HOURS AND INFORMATION

        CUSTOMER SERVICE: CALL 1300 738 468

         

      • Talk to OUR FRIENDLY & HELPFUL TEAM

        Customer Service at Hanrob Pet Hotels
        To make sure your experience is enjoyable and memorable, we provide a dedicated Pet Happiness Team for each of our six facilities.

        Our Customer Service number is 1300 738 468.

        For your convenience we have also dedicated contact details for each Pet Hotel. Pet Happiness Team will respond as quickly as possible within the Hotel's opening hours as per below. Please note, opening hours may vary on Public Holidays.

        Our dedicated Pet Hotel Teams are here to help and if we have need to provide a pet update wwhilst you're away, we will be in touch directly.

        *For reservations please call 1300 738 468 OR Book Online OR SMS +61 488 841 625 

         

        CUSTOMER SERVICE CAN HELP YOU

        Our customer service team can help keep you connected while you're away from your pet
        Our Teams will be able to help you with:

        • Pet updates - we're happy to let you know how your pet is settling in, or responding to training
        • Any issues or concerns - don't let your concern niggle away. Give us a call and put your mind at rest
        • Photos, videos and more - if you're missing your pet and want to add a Staying Connected pack to your booking, simply drop us a text and let us know! We'll do the rest
        • Check-in and Check-out times and changes - If your plane is cancelled or delayed, don't panic, your pet is in safe hands, just let us know about your change in plans.
        • Changes to your booking - we're happy to accommodate any extensions, add ons or early pick ups.
        • Vaccinations and Special requests - every pet has their own unique habits. If you forgot to tell us yours, then our Pet Happiness Team are here to help.

         

      • Sydney Airport

        OPENING HOURS - TEMPORARILY CLOSED
        For pick ups and drop offs:
        Monday to Sunday: 9am to 10am and 3pm to 4pm

        ADDRESS
        31 Ross Smith Avenue,
        Mascot, NSW, 2020

        PET HOTEL MANAGER
        Jessica Danes
        jdanes@hanrob.com.au

        CONTACT DETAILS
        SMS: +61 429 045 811
        sydneyairport@hanrob.com.au

         

        Heathcote

        OPENING HOURS
        For pick ups and drop offs:
        Monday to Sunday: 9am to 10am and 3pm to 4pm

        ADDRESS
        1800 Princes Highway
        Heathcote, NSW, 2233

        PET HOTEL MANAGER
        Brett Headley
        bheadley@hanrob.com.au

        CONTACT DETAILS
        SMS: +61 407 164 630
        Heathcote@hanrob.com.au

        Duffys Forest

        OPENING HOURS - TEMPORARILY CLOSED
        For pick ups and drop offs:
        Monday to Sunday: 9am to 10am and 3pm to 4pm

        ADDRESS
        1 Bibbenluke Avenue,
        Duffys Forest, NSW, 2084

        PET HOTEL MANAGER
        Lauren Balzen
        lbalzen@hanrob.com.au

        CONTACT DETAILS
        SMS: +61 447 990 285
        duffysforest@hanrob.com.au

        Melbourne

        OPENING HOURS
        Pet boarding - pick ups and drop offs
        Monday to Sunday: 7am to 9am and 4pm to 6pm

        Doggy day care - pick ups and drop offs
        Monday to Friday: 7am to 9am and 4pm to 6pm

        ADDRESS
        444 Melrose Drive
        Tullamarine, VIC, 3043

        PET HOTEL MANAGER
        Damien Coles
        dcoles@hanrob.com.au

        CONTACT DETAILS
        SMS: +61 447 591 518
        melbourne@hanrob.com.au

         

        Brisbane

        OPENING HOURS
        Pet boarding - pick ups and drop offs
        Monday to Sunday: 7am to 9am and 4pm to 6pm

        Doggy day care - pick ups and drop offs
        Monday to Friday: 7am to 9am and 4pm to 6pm

        ADDRESS
        69 Backhouse Place
        Eagle Farm, QLD, 4009

        PET HOTEL MANAGER
        Tim Hooper
        thooper@hanrob.com.au

        CONTACT DETAILS
        SMS: +61 451 266 323
        brisbane@hanrob.com.au

        Canberra

        OPENING HOURS
        Pet boarding - pick ups and drop offs
        Monday to Sunday: 7am to 9am and 4pm to 6pm

        Doggy day care - pick ups and drop offs
        Monday to Friday: 7am to 9am and 4pm to 6pm

        ADDRESS
        88 Mugga Lane
        Symonston, ACT, 2609

        PET HOTEL MANAGER
        Marielle Wilson
        mwilson@hanrob.com.au

        CONTACT DETAILS
        SMS: +61 428 020 297
        canberra@hanrob.com.au

         

      • Temporary Change in Opening Hours: As the number of guests staying at Hanrob Hotels have decreased and staffing levels adjusted due to the COVID-19 outbreak, we will reduce opening hours and change the drop off and pick up times of pets, effective from Saturday 21 March 2020. We apologise in advance for any inconvenience this may cause and we are hopeful in time, we will be able to serve you during our standard opening hours.