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Customer service at Hanrob

While our main focus is on the welfare of the pets in our care, that doesn't mean we've
forgotten about you, the owners! Find out more about customer service at Hanrob.

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Customer Service at Hanrob Pet Hotels

Whether you want an update on your pet, want to check in on their training, extend your booking, or even pick them up ahead of schedule, our Pet Happiness Team are here to help!
Each of our pet hotels have trained customer service representatives at their receptions, dedicated to you, our customers, and your pet's happiness.
You can contact them by phone, email or text. Find out more below!

CUSTOMER SERVICE: CALL 1300 738 468


  • Talk to OUR FRIENDLY & HELPFUL TEAM

    Customer Service at Hanrob Pet Hotels
    To make sure your experience is enjoyable and memorable, we provide a dedicated Pet Happiness Team for each of our six facilities.

    Our Customer Service number is 1300 738 468.

    For your convenience we have also dedicated contact details for each Pet Hotel. Pet Happiness Team will respond as quickly as possible within the Hotel's opening hours as per below. Please note, opening hours may vary on Public Holidays.

    Our dedicated Pet Hotel Teams are here to help and if we have need to provide a pet update wwhilst you're away, we will be in touch directly. 

    *For reservations please call 1300 426 762 or Book Online

      

    CUSTOMER SERVICE CAN HELP YOU

    Our customer service team can help keep you connected while you're away from your pet
    Our Teams will be able to help you with: 

    • Pet updates - we're happy to let you know how your pet is settling in, or responding to training
    • Any issues or concerns - don't let your concern niggle away. Give us a call and put your mind at rest
    • Photos, videos and more - if you're missing your pet and want to add a Staying Connected pack to your booking, simply drop us a text and let us know! We'll do the rest
    • Check-in and Check-out times and changes - If your plane is cancelled or delayed, don't panic, your pet is in safe hands, just let us know about your change in plans.
    • Changes to your booking - we're happy to accommodate any extensions, add ons or early pick ups.
    • Vaccinations and Special requests - every pet has their own unique habits. If you forgot to tell us yours, then our Pet Happiness Team are here to help.

     

    Sydney Airport

    OPENING HOURS
    Mon - Fri 6am - 8:30pm
    Saturday & Sunday
    7am - 8:30pm

    ADDRESS
    31 Ross Smith Avenue,
    Mascot, NSW, 2020

    PET HOTEL MANAGER
    Jessica Danes
    jdanes@hanrob.com.au

    CONTACT DETAILS
    Direct: +61 (02) 8203 3901
    SMS: +61 429 045 811

    sydneyairport@hanrob.com.au

     

    heathcote

    OPENING HOURS
    Mon - Fri 7am - 7pm
    Saturday: 8am - 4pm
    Sunday: 2pm - 6pm

    ADDRESS
    1800 Princes Highway
    Heathcote, NSW, 2233

    PET HOTEL MANAGER
    John McGann
    jmcgann@hanrob.com.au

    CONTACT DETAILS
    Direct: +61 (02) 8203 3950
    SMS: +61 407 164 630

    Heathcote@hanrob.com.au

    duffys forest

    OPENING HOURS
    Mon - Fri 7
    am - 7pm

    Saturday: 8am - 1pm
    Sunday: 2pm - 4pm

    ADDRESS
    1 Bibbenluke Avenue,
    Duffys Forest, NSW, 2084

    PET HOTEL MANAGER
    Sabrina Amling
    samling@hanrob.com.au

    CONTACT DETAILS
    Direct: +61 (02) 8203 3980
    SMS: +61 447 990 285

    duffysforest@hanrob.com.au

    melbourne

    OPENING HOURS
    Mon - Fri: 6am - 8.30pm
    Saturday: 8am - 8.30pm
    Sunday: 10am - 8.30pm

    ADDRESS
    444 Melrose Drive
    Tullamarine, VIC, 3043

    PET HOTEL MANAGER 
    Damien Coles
    dcoles@hanrob.com.au


    CONTACT DETAILS
    Direct: +61 (03) 8376 7301
    SMS: +61 447 591 518

    melbourne@hanrob.com.au

     

    brisbane

    OPENING HOURS
    Mon - Fri: 6am - 8pm
    Saturday: 8am - 8pm
    Sunday: 10am - 8pm

    ADDRESS
    69 Backhouse Place
    Eagle Farm, QLD, 4009

    PET HOTEL MANAGER
    Tim Hooper
    thooper@hanrob.com.au


    CONTACT DETAILS
    Direct: +61 (07) 3040 3931
    SMS: +61 451 266 323

    brisbane@hanrob.com.au

    canberra

    OPENING HOURS
    Mon - Fri 7am to 6pm
    Saturday: 7am to 4pm
    Sunday: 10am to 4pm

    ADDRESS
    88 Mugga Lane
    Symonston, ACT, 2609

    PET HOTEL MANAGER
    Marielle Wilson
    mwilson@hanrob.com.au


    CONTACT DETAILS
    Direct: +61 (02) 6130 0511
    SMS: +61 428 020 297

    canberra@hanrob.com.au