Hanrob Pet Hotels - Sydney, Melbourne - Brisbane & Canberra

Customer service at Hanrob

While our main focus is on the welfare of the pets in our care, that doesn't mean we've
forgotten about you, the owners! Find out more about customer service at Hanrob.

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Customer Service at Hanrob Pet Hotels


Whether you want an update on your pet, want to check in on their training, extend your booking, or even pick them up ahead of schedule, our customer service team are here to help!
Each of our pet hotels have trained customer service representatives at their receptions, dedicated to you, our customers.
You can contact them by phone, email or text. Find out more below!

CUSTOMER SERVICE: Call 1300 738468

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  • Talk to OUR FRIENDLY & HELPFUL TEAM

    Customer Service at Hanrob Pet Hotels
    To make sure your experience is enjoyable and memorable, we provide a dedicated Customer Service support centre for each of our six facilities.

    Our Customer Service number is 1300 738 468. If you wish to make a booking, please book online or call 1300 426 762

    When you call 1300 738 468 you will be directed to the Hanrob Pet Hotel facility reception you wish to get in contact with. For additional support we have a dedicated email for each facility should you prefer to contact the facility by email, and SMS number if it's easier for you to text. However you choose to reach us, our customer service team will respond as quickly as possible within the Hotel's opening hours - below. Please note, opening hours may vary on Public Holidays.

    We pride ourselves on our customer service and are always available to listen should you have a query so please contact us via email on customerservice@hanrob.com.au or via our Customer Service Number 1300 738 468.  If you need managerial assistance, please contact the Facility Manager of your respective pet hotel whose details are below.

    if you need to speak with our Executive Management, please contact our National Operations Manager or our Chief Executive Officer.

     

     

    CUSTOMER SERVICE CAN HELP YOU

    Our customer service team can help keep you connected while you're away from your pet
    Our dedicated customer service team are here to help, simply call 1300 738 468. Rest assured, if we have any concerns with your pet while you're away, we will be in touch directly.

    Our customer service teams will be able to help you with:

    • Pet updates - we're happy to let you know how your pet is settling in, or responding to training
    • Any issues or concerns - don't let your concern niggle away. Give us a call and put your mind at rest
    • Photos, videos and more - if you're missing your pet and want to add a Staying Connected pack to your booking, simply drop us a text and let us know! We'll do the rest
    • Check-in and Check-out times and changes - If your plane is cancelled or delayed, don't panic, your pet is in safe hands.
    • Changes to your booking - we're happy to accommodate any extensions, add ons or early pick ups.
    • Special requests - every pet has their own unique habits. If you forgot to tell us yours, then our team are here to help.

    *For reservations please call 1300 426 762

     

    Sydney Airport

    OPENING HOURS
    Mon - Fri 6am - 8:30pm
    Saturday & Sunday
    7am - 8:30pm

    FACILITY MANAGER
    Jessica Danes
    jdanes@hanrob.com.au
    Phone: 02 8307 6051

    CONTACT DETAILS
    Phone: 1300 738 468
    SMS: +61 429 045 811

    sydneyairport@hanrob.com.au

     

    heathcote

    OPENING HOURS
    Mon - Fri 7am - 7pm
    Saturday: 8am - 4pm
    Sunday: 2pm - 6pm

    FACILITY MANAGER
    Boyd Carrodus
    bcarrodus@hanrob.com.au
    Phone: 0457 741 820

    CONTACT DETAILS
    Phone: 1300 738 468
    SMS: +61 407 164 630

    Heathcote@hanrob.com.au

    duffys forest

    OPENING HOURS
    Mon - Fri 7
    am - 7pm

    Saturday: 8am - 1pm
    Sunday: 2pm - 4pm

    FACILITY MANAGER
    Andrew Clark
    aclark@hanrob.com.au
    Phone: 0451741334

    CONTACT DETAILS
    Phone: 1300 738 468
    SMS: +61 447 990 285

    duffysforest@hanrob.com.au

    melbourne

    OPENING HOURS
    Mon - Fri: 6am - 8.30pm
    Saturday: 8am - 8.30pm
    Sunday: 10am - 8.30pm

    FACILITY MANAGER
    Narelle Wright
    nwright@hanrob.com.au
    Phone: 03 9339 2801


    CONTACT DETAILS
    Phone: 1300 738 468
    SMS: +61 447 591 518

    melbourne@hanrob.com.au

     

    brisbane

    OPENING HOURS
    Mon - Fri: 6am - 8pm
    Saturday: 8am - 8pm
    Sunday: 10am - 8pm

    FACILITY MANAGER
    Tim Hooper
    thooper@hanrob.com.au
    Phone: 0484 592 121 


    CONTACT DETAILS
    Phone: 1300 738 468
    SMS: +61 451 266 323

    brisbane@hanrob.com.au

    canberra

    OPENING HOURS
    Mon - Fri 7am to 6pm
    Saturday: 7am to 4pm
    Sunday: 10am to 4pm

    FACILITY MANAGER
    Colin Bates
    cbates@hanrob.com.au
    Phone: 0459 883 504


    CONTACT DETAILS
    Phone: 1300 738 468
    SMS: +61 428 020 297

    canberra@hanrob.com.au