Hanrob Pet Hotels - Sydney, Melbourne - Brisbane & Canberra

Take away their stress

Moving can be especially stressful on dogs and cats. We're here to help take
the pressure off you, and minimise the impact of your move on your beloved pet



      • Community Care At Hanrob Pet Hotels

        Over the past 35 years, the Hanrob team has formed a close relationship with the Australian pet owner community. As part of our Community Care Program, we are committed to assisting pet owners and their pet family in situations where they are unable to provide care, whether it is as a result of a natural disaster such as bushfires and floods or because of changes in personal circumstances such as illness and accidents.

        As a committed member of the NSW Department of Primary Industries (DPI) and the NSW Agriculture and Animal Services Functional Area committee for more than 19 years, the Hanrob team also provides guidance and advice about companion animals and on-the-ground support to the state government during emergencies in New South Wales.

        We understand that unfortunate circumstances can happen at any time. And when these things do happen, often the last thing on our mind is caring for our pets. Through our Community Care Program, a range of pet care services are offered to those in need such as pet transport and accommodation (including emergency services), ensuring your pets are safe and cared for when you're not there.

        Please note that access to these services are considered on a case by case basis.

        Hanrob’s Support to the 2019/2020 Bushfire Recovery

        Our Hanrob team in Heathcote have been working at evacuation centres across NSW to assist pets affected by the recent bushfires. Click here to find out more.



        What services do you offer as part of the Community Care Program?

        As part of our Community Care Program we offer pet transport, daycare and accommodation - helping to move pets from their owner's residence and to care for them while their owner is unable. Our services are available for dogs and cats. We will also assist in the rehoming of animals left in our care should the owner be unable to care for the pet moving forwards.

        What is the cost to access these services?

        The cost to access community care services are considered on a case-by-case basis. For example, in the case of a natural disaster such as the summer bushfires in January 2020, we offer free pet accommodation to fire-affected pet owners. In other cases, these services are available at cost price for those in circumstances where there is a lack or shortage of funds.

        Who are these services available to?

        We offer community care services to any member of our local community who owns a pet who meets the requirements of our community care program and do not have options available to them to look after their dogs or cats. For example, this could be a family member who has to spend an extended period of time in hospital and is unable to find appropriate care for their pets.

        How do I organise a community care service?

        If you or anyone you know is in need or emergency pet care or transport within our geographic areas (Sydney, Melbourne, Brisbane and Canberra), you can call us on 1300 426 762 or use our enquiry form to get in touch.


        Get in touch

        If you or someone you know is in need of emergency pet transport or accommodation, please contact us on 1300 426 762 or complete our online enquiry form by clicking here.


        tERMS & cONDITIONS

        For full terms and conditions please click here.