We look after them, when you can't

Our Community Care program extends pet care services to those who cannot
look after their pets during periods of illness.


  • community care AT HANROB PET HOTELS

    Over the past 35 years we have formed a close relationship with the Australian pet owner community. As part of our Community Care Program, we are committed to giving back to that community and, if you or someone you love finds yourself in a position where you can't care for your pet due to hospital visits or extended stays, we are here to remove any worry in relation to your pet's care. 


    what is community care?

    Sadly, illness and accidents can happen at any time. And when these things do happen, caring for our pets can become a burden. As part of our Community Care Program, we offer a range of pet care services to those in need, including pet transport and accommodation, ensuring your pet is safe and cared for when you're not there. 

    Our Community Care Program is designed to alleviate the stress on anyone unable to care for their pet whilst they are unwell or injured. As part of the Program, we offer: 

    - Free pet transfers from home to a local Hanrob Pet Hotel in safe and secure pet shuttle. 
    - Quality, safe and secure dog accommodation at $22 per day (over 30% discount)
    - Quality, safe and secure cat accommodation at $16 per day (over 30% discount)

    Accommodation at Hanrob Pet Hotels includes two premium meals per day, daily play time and 24/7 care from out trained pet welfare professionals.  

    What services do you offer as part of the Community Care Program?

    As part of our Community Care Program we offer free pet transport, daycare and accommodation - helping to move pets from their owner's residence and to care for them while their owner is unable. Our services are available for dogs and cats.

    Is it free?

    No. However, we extend these services at cost price, with all costs discounted by more than 30 per cent. As part of the Program, dog accommodation is offered at $22 per day across each of our facilities and cat accommodation at $16 per day. Pet transfers are free of charge. 

    Do you offer this service to anyone?

    We offer this service to any member of our local community who owns a pet and who has to spend an extended period of time in hospital with no other option for pet care. 

    How do I organise this service?

    If you or anyone you know is in need or emergency pet care or transport within our geographic areas (Sydney, Melbourne, Brisbane and Canberra), you can call us on 1300 426 762 or use the form on this page to get in touch. 


    Get in touch

    If you or someone you know is in need of emergency pet transport or accommodation, please contact us on 1300 426 762 or complete the form below. 


    For full terms and conditions please click here