Terms & Conditions
1 – All animals are to be between 5 months and 15 years of age and be fully vaccinated to a C5 or F3 level. Two consecutive vaccinations must be shown upon admission
2 – Most pets will be “companion boarding”, matched according to size, age and gender, unless requested or required to board alone. Additional fees will be charged for pets boarding alone.
3 – All cats must be desexed
4 – Hanrob Pet Hotels reserves the right to refuse entry of any animal
5 – The owner agrees to be solely responsible for any and all acts or behaviour of the pet while it is in Hanrob’s care
6 – The owner specifically represents that he or she is the sole owner of the pet, free and clear of all liens and encumbrances
7 – If veterinary attention is necessary for the pet, the owner is liable for all such expenses
8 – The pet will be delivered to any person who is prepared to declare that they have the owners’ authority to do so, unless otherwise instructed in writing. Please indicate on the reverse of this contract the name and contact details of any person/s that you DO NOT want to collect your pet Indicate with a tick if you have entered details on the reverse of this contract
9 – By signing these conditions the owner certifies to the accuracy of all information given about the pet. The owner acknowledges that the signing of this contract shall create a lien over the animal in favour of Hanrob, which lien shall continue to exist whilst ever monies are owing pursuant to contract
10 – Under no circumstances will Hanrob, or its employees or agents, be held responsible for Paralysis Tick, Canine Influenza, injury, death, loss or damage of any kind whatsoever, whether or not caused by any negligent, act or omission of Hanrob, its employees or agents, that may occur to any pet staying at Hanrob
11 – Luxury Suites: If in the event the pet damages furniture, bedding or any part of the suite, clients may be charged for the damage incurred. If this occurs the pet may be moved to the standard accommodation and the price will revert back to the standard kennel pricing.
12 – Playtime PLUS/PALS: Hanrob, its staff and agents will not be liable for any problems which develop, provide reasonable care and precautions are followed, and the client hereby releases them from any liability of any kind whatsoever arising from the dog’s attendance and participation in this service.
13 – A non-refundable deposit, as set by Hanrob, is payable at the time of booking for each animal with a minimum deposit of $100 or 30% of total booking. The balance of each booking is due and payable 2 days prior to arrival for our pet shuttle service and will be processed on your credit card unless other payment arrangements have been made. If checking in at a Hanrob reception, the balance of your booking will be payable on check in.
14 – The full period booked will be charged during school holiday periods
15 – Boarding rates are charged on a calendar day basis
16 – The owner agrees to pay the rate for boarding that is in effect on the date that the pet is checked into Hanrob Pet Hotels
17 – The owner agrees to pay all costs and charges for special services requested and all veterinary costs for the pet during the time the pet is in Hanrob’s care
18 – All charges incurred by the owner will be processed on your credit card prior to departure unless other payment arrangements have been made.
19 – If all charges are not paid, Hanrob has the right to offer the pet for public sale. If such a sale does not secure a price adequate to cover the charges and the cost of sale, the owner is liable to Hanrob for the difference. Hanrob may take this course of action if not advised of a pick up date within two (2) weeks of the advised dates
20 – Easter and Christmas Bookings – If cancellation is more than 14 days before pets arrival a cancellation free of $100 is applicable. Cancellation fee is waived if the client chooses for the full deposit to be held in the pers record for a future stay. If cancellation is less than 14 days before pets arrival a cancellation fee of $100 is applicable and the remining deposit is held in the pets record for a future stay.
All other times – Cancellation fee of $50 is applicable and balance of the deposit is refunded. Cancellation fee is waived if the client chooses for the full deposit to be held in the pets record for a future stay.
Minimum Change Policy
School Holidays – Christmas
Peak period prices, Heathcote + Airport
12 day minimum standard charge if pets arrive between 20/12 – 4/01
4 days minimum charge if pets arrive between 5/1/13 – 27/01/14
No minimum charge in rest of peak season, Airport (18/12 – 21/12 and 5/1 onwards)
Closed: 25-28 December + 1 and 26 January, Heathcote
Closed: 25-27 December + 1 and 26 January, Airport
Normal Hours: 28 December, Airport
Easter Period –
Peak period prices
6 days minimum stay standard charge for pets arriving between 28/03/13 – 02/04/2013
All other peak periods – 4 day minimum stay
Closed: 6.9 April, Heathcote
Closed: 6-8 April, Airport
Normal Hours: 9 April, Airport
Deposit at time of booking & final payment policy
Christmas & Easter Holidays – (Dates as outlined above and excluding long term boarding)