Terms & Conditions
1 – All animals are to be between 5 months and 15 years of age and be fully vaccinated to a C5 or F3 level. Two consecutive vaccinations must be shown upon admission
2 – Most pets will be “companion boarding”, matched according to size, age and gender, unless requested or required to board alone. Additional fees will be charged for pets boarding alone.
3 – All cats must be desexed
4 – Hanrob Pet Care Centre (Hanrob) reserves the right to refuse entry of any animal
5 – A non-refundable boarding fee, as set by Hanrob, is payable by credit card at the time of booking for each animal. Accounts for pet/s being delivered home or to an Agency, will be processed by credit card on departure. Long term boarders will have monthly payments processed on the credit card.
6 – The full period booked will be charged during school holiday periods
7 – Boarding rates are charged on a calendar day basis
8 – The owner agrees to pay the rate for boarding in effect on the date the pet is checked into Hanrob (as advised in the price list)
9 – The owner agrees to pay all costs and charges for special services requested and all veterinary costs for the pet during the time the pet is in Hanrob’s care
10 – The owner agrees to be solely responsible for any and all acts or behaviour of the pet while it is in Hanrob’s care
11 – The owner specifically represents that he or she is the sole owner of the pet, free and clear of all liens and encumbrances
12 – All charges incurred by the owner must be paid before the pet leaves Hanrob
13 – If all charges are not paid, Hanrob has the right to offer the pet for public sale. If such a sale does not secure a price adequate to cover the charges and the cost of sale, the owner is liable to Hanrob for the difference. Hanrob may take this course of action if not advised of a pick up date within two (2) weeks of the advised dates
14 – If veterinary attention is necessary for the pet, the owner is liable for all such expenses
15 – Under no circumstances will Hanrob, or its employees or agents, be held responsible for Paralysis Tick, Canine Influenza, injury, death, loss or damage of any kind whatsoever, whether or not caused by any negligent, act or omission of Hanrob, its employees or agents, that may occur to any pet staying at Hanrob
16 – The pet will be delivered to any person who is prepared to declare that they have the owners’ authority to do so, unless otherwise instructed in writing. Please indicate on the reverse of this contract the name and contact details of any person/s that you DO NOT want to collect your pet Indicate with a tick if you have entered details on the reverse of this contract
17 – By signing these conditions the owner certifies to the accuracy of all information given about the pet. The owner acknowledges that the signing of this contract shall create a lien over the animal in favour of Hanrob, which lien shall continue to exist whilst ever monies are owing pursuant to contract
18 – Luxury Suites: If in the event the pet damages furniture, bedding or any part of the suite, clients may be charged for teh damage incurred. If this occurs the pet may be moved to the standard accommodation and the price will revert back to the standard kennel pricing.
19 – Playtime PLUS/PALS: Hanrob, its staff and agents will not be liable for any problems which develop, provide reasonable care and precautions are followed, and the client hereby releases them from any liability of any kind whatsoever arising from the dog’s attendance and participation in this service.
Offer 1: Receive $10 off car parking costs when using Park, Bark & Purr
1 – A minimum parking stay of 1 day applies for discount to apply.
2 – Offer only valid for cashier transaction at the car park exit.
3 – Parking voucher is only valid for use concurrently with a booking at Park, Bark & Purr and is not valid for use with any other promotional offer issued by Sydney Airport. Only one Parking voucher may be used at a time.
4 – Park, Bark & Purr accepts no liability and will not reissue or reimburse Parking Valid at these Sydney Airport Car Parks: *Pronto! Valet *Domestic Multi Storey Car Park *T1 International Car
Park *Domestic Long Term Car Park *Qantas T1 Valet Car Park.
Minimum Stay Policy
School Holidays – Christmas
Peak period prices, Heathcote + Airport
12 day minimum stay if pets arrive between 21/12 – 4/01, Heathcote + Airport
4 days minimum stay in rest of peak season, Heathcote (18/12 – 21/12 and 5/1 onwards)
No minimum stay in rest of peak season, Airport (18/12 – 21/12 and 5/1 onwards)
Closed: 25-28 December + 1 and 26 January, Heathcote
Closed: 25-27 December + 1 and 26 January, Airport
Normal Hours: 28 December, Airport
Easter Weekend –
Peak period prices
5 days minimum stay, Heathcote + Airport
Closed: 2-5 April, Heathcote
Closed: 2-4 April, Airport
Normal Hours: 5 April, Airport
Peak Season – Deposit at time of booking & final payment policy
(Christmas dates as outlined above and excluding medium & long term boarding)
- boarding $100, full payment on departure*
- suite $250, full payment on departure*
- training $200, full payment on departure*
- HDT $50, full payment on initial visit**
- group $0, full payment at time of booking
Peak Season – Cancellation policy
(Christmas dates as outlined above)
- cancel 14 days or more before the booking start date their deposit will be held as a credit. If they cancel any closer than 14 days from the start date the deposit is forfeited. They can change the peak season booking in line with the minimum stay rules.*
- held as a credit in the clients record**
- group, no refund for no shows and without 7 days notice, if 7 days notice roll over to next
Low Season – Deposit at time of booking & final payment policy
(Low season & excluding medium and long term boarding)
- boarding $50, full payment on departure*
- suite $75, full payment on departure*
- training $100, full payment on departure*
- HDT $50, full payment on initial visit*
- group $0, full payment at time of booking
Low Season – Cancellation policy
- held as a credit in the clients record*
- group, no refund for no shows and without 7 days notice, if 7 days notice roll over to next class