Early Bird Special Offer Save 10%

Book your pet’s holiday before 30 June 2013 and become a free Hanrob Pet Lovers’ Club member and receive one or all of the below exclusive Pet Lovers Club early bird special offers*:

 ✓ 10% off standard accommodation
✓ 10% off Playtime Paw Packages click here for more information
✓ 10% off Dog Training programs click here for more information

Please book as soon as possible as this offer is subject to availability.

Sign up today to become a Hanrob Pet Lovers Club Member click here or phone 1300 426 762 to make a booking and automatically become a club member and receive the offer.  

At time of booking either quote one of the below promotion codes:

PLCO513W – you saw this promotion on the home page of the Hanrob Pet Hotels website
PLC0513F – you saw this promotion on the Hanrob Pet Hotels Facebook page

*T&Cs – Applies to standard accommodation only, Playtime Paw Packages at applicable pet hotel locations, subject to availability, bookings to be made before 30th June 2013, valid for pets arriving between the 1st August and departing before 16th December 2013, services have to be booked at time of booking to receive the offer, non-refundable, non-transferable and not redeemable for cash, can’t be used in conjunction with any other offer.”

To receive a WOMO Service Award, the criteria includes:

• A minimum number of 4 or 5 star reviews entered during the year from WOMO members
• More than 90% of the reviews being positive
• The absence of any unscrupulous activity associated with the business account
• High number of reviews

The WOMO Service Awards are designed to honor those businesses that have given outstanding service based on member feedback during the year. They’re for businesses that have received a substantial number of glowing reviews (and a minimal number of negative reviews).  These are the only business awards in Australia to be entirely based on customer feedback.

If you would like to read our current customer reviews or write your own, click this link. http://www.womo.com.au/reviews/Hanrob-Pet-Hotels-Heathcote/

Ken Stewart – National Operations Manager Hanrob Pet Hotels

As part of our focus on developing our business towards an ISO Accredited (International Standard Organisation) provider over all facilities, we have taken the decision to move responsibility for all Hanrob Facilities to one National Operations Manager.Ken Stewart takes responsibility for the operational management of all four existing Hanrob Facilities across Australia; this will ensure that the auditing standards are met within each facility.

Ken has played a critical role in establishing and providing customer services in multi National Global Company’s. Ken’s performance in managing these Facilities and establishing strong client and customer relationships has been outstanding. This change is for two reasons:

1/ To allow us to focus our resources on the development of our ISO Facilities business. Ken has an important role to play in the development of this business, bringing Customer satisfaction and Customer Care to the business.

2/ Ken will also be involved in managing projects focused on strengthening specific areas of our Facilities including and not restricted to Pet welfare and customer satisfaction in standardisation with the  ISO model. There will be further communication on specific projects at the appropriate times.

Brett Bell – Hanrob Pet Hotels Heathcote Facilities Manager

30 years in the Pet Industry, dealing with animal welfare and law enforcement, commercial boarding operations and welfare shelter operation’s AWL

Brett brings a depth of knowledge and expertise across all facets of animal care and welfare as well as people management skills within the facilities.

A pet owner himself he understands and has a deep passion for the care of pets.

Successfully introducing your new baby to your dog, needs to be well planned. If there are to be any new rules or routines applied to your dog’s life because of the new addition to your family, ensure that they are enforced and your dog is living by them, well before the baby’s arrival on the scene. Many people decide that the dog will no longer be allowed in the house at all, or perhaps now confined to certain rooms. You may wish to feed your dog in a different location, to increase hygiene levels. Similarly, the dog’s sleeping place might need to be changed and dog toys may now have to live outside. Try to anticipate any required changes and implement them as soon as possible. We do not want your dog to associate your new arrival with unwanted and negative changes in their life.

How should my children interact with dogs?

Keep in mind that most dog attacks occur in children in the age group 0 to 5. It is important to ensure that any interaction with children and dogs is done on lead and under constant supervision. Start training your dog with a small number of children at a distance with positive rewards to help desensitise any fears or negative associations that your dog may have with children. Remember that children are unpredictable to dogs; fast movements and high pitched noises can scare or intimidate a dog. Slowly increase your dog’s training, and do so at your dog’s pace. Increasing the training level too quickly can create negative setbacks, and may diminish your dog’s trust towards children or yourself.

It is important not to assume that your dog is completely reliable around children. There are many reasons why dogs attack or bite people and children: your dog may be in pain that you may not be aware of, being awoken suddenly, your dog feeling threatened, not enjoying getting poked, pushed, or hair being pulled.

As your child’s understanding increases with age, make an ongoing commitment to educate them in the handling of their pets and also, the handling of other people’s animals. No child deserves to be bitten. If your dog is behaving aggressively towards your child, you need to question if is it worth putting the child at risk while attempting to work at the dog’s problem.

If you have any questions or would like professional help with your dog around children, Hanrob has many dog training programs to help. Click here to read our programs.

We understand that you want the best relationship with your dog & to enjoy every moment. With over 100 years combined experience, the Hanrob Dog Training Team are consistently called in to solve dog training issues not only in Australia but also across the globe.

So why not enrol your best friend into the Hanrob Dog Training School?

As a loyal Hanrob client we will not only offer you a free phone consultation with our expert Trainers but also the following incentive to act now for the New Year.

Training Offer: 
Kick start your dog’s training program with our Short Stay Training – Normally $49.00 per day + (daily boarding fees)

*Special limited time offer:  $35.00 per day + (daily boarding fees)
*minimum 4 day stay + daily boarding fees

This offer is for dogs arriving between 4th February and 22nd March. Limited spots available, call and book today on 1300 426 762 and quote this Pet Lovers’ Club offer when speaking to our Reservations Consultants. To read our dog training philosophy click here.

Hanrob’s International Dog Academy is very pleased to be involved in such a worthy research project which will undoubtedly assist in the future welfare of our Australian sheep. For more information and to see our super dogs Riely and Gibbs in action click the below link. http://www.theland.com.au/news/nationalrural/livestock/sheep/sniffing-out-flystrike/2637159.aspx

If you would like to speak to our International Dog Academy please call Peter Crumblin on 02 8508 3218.

Listen to our radio ad on Mix 101.1 in Melbourne

HANR0712MEL1

Listen to our radio ad on Mix 106.5 in Sydney

Sydney Ad

Spring has sprung and it’s not just the flowers springing to life. The warmer weather is the onset of flea and tick season, meaning if you don’t get on top of your flea control now you will have more than just the family visiting at Christmas. For ticks, check your pet daily paying special attention to areas of the body that come into regular contact with the ground like, face, neck, ears and paws. The paralysis tick can be life threating for your pet so please speak to your vet today for the best flea and tick treatment for your pet.

Style away that fur

Many pets start to shed in spring so give them a hand with a good long daily brush to get rid of that excess winter coat. This will also prevent all that hair flying around in your house and landing in unwanted places.

Spring allergies

Blooming plants, grasses and flowers can trigger atopy, an allergy similar to hay fever. But instead of sneezing, a dog typically develops itchy skin and will persistently scratch, lick and bite to get relief. If you suspect that your pooch may be suffering from seasonal allergies, visit your veterinarian for recommended allergy treatments.

Spring is a great to get out and about in this beautiful weather, so stay safe and enjoy the sunshine with your furry friends.