Thank you for taking such good care of our precious girls Miley and Holly over the Queen’s Birthday long weekend. Knowing that they were warm and getting well looked after, made it much easier to leave them with you. It was a lovely surprise seeing them beautifully brushed and with pretty bows in their hair when I picked them up! Despite them being happy to see me, it was evident that they were kept very happy at Hanrob! I was very impressed with your facilities – they were extremely clean and secure, which gave me peace of mind. I will definitely recommend Hanrob to my family and friends and will not hesitate to bring them back when I need them cared for again. Thank you so much! Catherine Fien June 2012
Hanrob's brand new state of the art Melbourne facility is conveniently located AND has a pick up and drop off service. Their holistic approach to dog training as demonstrated by their lifetime training program really sets them apart from the competition in our eyes. Plus! the team is so friendly- to the pets AND us.
Nearly everyone uses Skype to keep in touch with their families while they are away- surely your furry family should be no different! Petskype allows the pets to be soothed by the owners voice, AND allows owners to see the level of care that their pet is receiving while at Hanrob- I really like the transparency- there are kennels that only do inspections at certain times, Hanrob's open door (both physically and virtually) means you know they're getting the best care ALL of the time- and that is peace of mind. Eleanor Parsons, Practice Manager at Greencross Ashburton Melbourne June 2012
Our family pet, Jess, has just spent a two week “holiday” with you guys at Heathcote. I would just like to say a HUGE thank you to all the staff who looked after him, particularly Angela, his carer. Jess had never been to a kennel before and I have to admit, our family were anxious about his stay. However, at all times the staff we spoke to, especially Angela, sounded very caring and always seemed to have his best interests at heart, especially considering he had only recently had a knee operation. When I picked him up from our vet yesterday, he was happy, healthy and his coat gleamed! We had heard so many positive reports about your centre and I am so pleased we decided to choose Hanrob for Jess – we will be definitely be utilizing your services again when we go on holidays. We are so happy with the doggy service!!! Yours sincerely, Annette Mazzeri April 2012
"My dog Cleo is thrilled when she sees me packing my suitcase because she knows it means she’s off to Hanrob, her favourite home away from home. Cleo especially likes Hanrob’s airport facilities because she has the Hanrob Park, Bark and Purr team so well trained that they are putty in her paws. When it’s time to go home they give her a perfumed bath and blow wave.
No wonder Hanrob is Cleo’s idea of doggy heaven.
I like the convenience of Hanrob at Sydney airport. I drop Cleo off on my way to the airline terminal and pick her on my return. It couldn’t be easier and it only adds about 10 minutes to my schedule.
I recommend Hanrob to anyone who wants the very best care for their pets. I never worry about mine when I’m away because I know at Hanrob my pets always come first." Ita Buttrose (Australian journalist) - July 2011
"Sammy and Trevor have a great time being spoilt at Hanrob! When we drive up to the entrance at the Airport, they both bound ahead eager to get inside and see their friends. It’s great to know that when I have to leave them while I am away, they will be happy and well cared for." Catherine Katz, July 2011
"Thank you so much for transforming our Clarke while he was in your training for life program. As you know we adopted Clarke a couple of months ago aged 5. He came to us scared and anxious. When he started to show aggression towards other dogs we sought help and started to attend training classes locally. When he started showing aggression towards humans and biting them (and us in the crossfire) we knew we were in over our heads and called Hanrob.
I hesitated about sending him to someone else to train, but after picking him up on Saturday we couldn’t believe he was the same dog. He is so happy and relaxed now, he still knows and loves us and is now acting like a dog that has been with us his whole life.
His trainer Charmaine made sure we felt comfortable and understood how to continue his training when we picked him up and its a great comfort to know that she is just a phone call or an email away. From now on my husband and I will be sending all our future dogs to Hanrob for your training for life program just to give them a fresh start and a solid foundation.
To think that 3 weeks ago, I honestly thought that there was a chance he may have to be put down if he became too aggressive. Thank you so much for saving Clarke and putting us on the right path." Helene, Mike and the Clarke Man, July 2011